Onyx CXM is a state of the art, feature rich Communication Exchange Manager or IPPBX in normal terms.
Currently, the IPPBX segment provides majorly two types of Technologies:-
1) Time-Division Multiplexing or TDM which has now started converting to Hybrid by adding IP phones and
2) Embedded Technology.
The segment has been languishing in a zone where a new technology or an improvisation on the existing available technologies, was the need of the hour, to keep the segment up and running. Realising this gap in existing technology and sensing the huge opportunity that this gap provides, ONYX cxm becomes the new player in the market which runs on 3) On Premise Server Installation.This technology completely bases itself on customization.
100 + SIP Extensions
Web Based GUI
IVR, Call Recording
CDR, SIP Trunking
Some of the features that can be customized under this category are SMS, EMAIL, 3rd PARTY INTEGRATION and IVR CHANNEL,that other major players in the market have either failed to provide or support with limited features. ONYX CXM is one of its kind IPPBX that is way far ahead of its competition in the current scenario.Its advanced features can take on any competition, currently available in the market.